Karvy

Client Introduction

  • Karvy DigiKonnect, part of the Karvy Group, offers Customer Management Services and Industry Specific Solutions to Fortune 500 companies across industry verticals

Problem Statement

  • To address high attrition levels causing productivity losses and increasing manpower costs due to repeated hiring

Solution Offered

  • mPowerO mobile-first e-Skilling solution for workforce engagement and training, uploaded with Karvy's Product Knowledge Tests (PKT) for online assessment taken at frequent intervals as “DRILLS”

Outcome

  • Enrolled agents’ performance level went up by an average of 5%
  • A lower attrition rate addressed with increased productivity and lowering costs

Case Studies of Karvy from mPowerO

Solution Offerred to Karvy from mPowerO

Contribution of mPowerO to Problem Statement of Karvy

Problem Resolution from mPowerO to Karvy

mpowero Case Studies of Karvy