Swiggy

Client Introduction

  • Swiggy is lndia’s largest on-demand food delivery platform covering more than 500+ cities and towns, with over 1.6 lakh restaurant partners

Problem Statement

  • To build loyalty with its Delivery Executives reduce attrition and upskill for better service delivery standards

Solution Offered

  • mPowerO (formerly iShiksha) e-skilling solution with online courses in Basic English Communiucation and Workplace Behavioural Skills such as Grooming, Right Attitude at Work, as part of Swiggy's in-house Benefits Program

Outcome

  • High enrolment and adoption, with 80%+ of the Delivery Executives enrolling for these courses, 90%+ of the Delivery Executives felt that the courses had helped improve their ‘lifestyle' and self-confidence
  • Improved 'stickiness' to Swiggy as Delivery Executives were happy that Swiggy was 'investing' in their development and growth

Case Studies of Swiggy from mPowerO

Solution Offerred to Swiggy from mPowerO

Contribution of mPowerO to Problem Statement of Swiggy

Problem Resolution from mPowerO to Swiggy

mpowero Case Studies of Swiggy